Conversation Interaction Designer

Conversation Interaction Designer

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Key Responsibilities

  • Work closely with BA, PO and Developers
  • Creating (conversational) user flows for new use cases based on business requirements, user research insights, and conversational / UX design best practices. A basic understanding of conversational design would be recommended
  • Creating new copy (in collaboration with UX writer). A good level of English would be required
  • Making improvements to the existing flows (e.g. based on feedback from UAT)
  • Preparing ideation workshops with stakeholders in collaboration with PO and BA.
  • Fluent in Italian and English.

Preferred:

  • Understanding team’s workflow, processes and tools
  • A basic knowledge of machine learning (ML) and automotive would be helpful
  • Bring in customer-centricity to design and more Agile way of working

Key Competencies: 

  • Helping coordinate user research. The client hires an external agency for that but it would be good that the UX Designer is involved in this task
  • Working with data scientists in the team to understand more on analytics collected. We collect a fair amount of data from users that could be used to optimize the flow
  • Understand the dynamics of a large/corporate company
  • Appreciate the value of working with people from a diverse background
  • Creative mind and ability to challenge the team and set processes
  • Care about the quality of your work

Knowledge:   

  • Basic understanding of Conversational AI, NLP, Digital marketing

Experience:   

  • Experience working as an interaction designer for large clients and different countries
  • Minimum 2 years of experience in virtual assistant/chat bot development
  • Minimum 6-12 months of experience in Italian market

Qualifications:

  • Qualified professional with minimum 3 years of experience in software development.
  • Motivated team player, who is willing to take initiative but also integrate into the existing team

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Remote

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