HashiCorp Vault Engineer L3

HashiCorp Vault Engineer L3

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Job Description:

  • Reproduce and debug customer issues by building or using existing test environments and tools.
  • Communicate tactfully with customer: gather info, provide diagnostic and resolution steps, convey process and product guidance
  • Solve incoming technical support requests within SLA, including high-severity urgent cases
  • Continuously increase knowledge and help train the team on 3rd party technologies that integrate with Vault and on new Vault features
  • Identify and communicate product usage trends, bugs and feature requests at weekly product engineering meetings
  • Collaborate with account managers to schedule, coordinate, and lead customer debugging calls
  • Document and record all activity with customers in accordance to both internal and external security standards
  • Contribute to product documentation, customer knowledge base, and best practices guides
  • Continuously improve process and tools in collaboration with the team
  • Periodic on-call rotation for production-down issues
  • Provision and bootstrap a Vault cluster without assistance.

Required Technical Skills and Experience:

  • 5+ years of Support Engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
  • DevOps Engineering, Software Engineering, and/or System Administration experience is a huge plus
  • Experience with Vault & other HashiCorp tools is a plus
  • Possess the following attributes:  Confidence, Positivity and Adaptability. 
  • Experience troubleshooting and resolving urgent, high-visibility technical problems
  • Experience communicating clearly and effectively, both verbally and in writing
  • Experience working with Enterprise customers and advocating for customer experience
  • Experience with major cloud platforms, distributed systems, microservice architecture, and containers
  • Experience with scripting tool of choice to help automate reproduction environments (for example, Bash, Python)
  • Ability to read complex code for troubleshooting and familiarity with Github
  • Experience with REST APIs and command line tools

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Remote

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