Meeting Room Engineer L2&L3

Meeting Room Engineer L2&L3

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Role Overview

  • Provide specialized hardware / software / network problem diagnosis / resolution for customer’s video infrastructure.
  • Route physical problems to onsite hands and feet support staff. 
  • Coordinate H/W Maintenance activity Polycoms VTC units, TEEM and EVOKO LISO with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
  • Provide support to hardware/software/configuration as assigned by Level2 team – Timely closure of incidents. Quality of resolution notes.
  • Logistics movement of spares to various locations along. 
  • Administer network filtering by implementation of access lists.
  • Able to work on the Video points, Expressway(C/E), CMS, TMS, gateways.
  • Familiar with Cisco Infrastructure and Endpoint Polycom/Cisco/TEEM/Evoko. 
  • Meet or exceed current client and team SLA. 
  • Keep up-to-date on new technologies and end customer technologies. 
  • Keep customer satisfaction high. 
  • Reduce user/system downtime.

Knowledge, Skills and Experience

  • Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
  • Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate within off-shore team. Must be able to participate and represent the team in Change and Incident management meetings. Open for 24x7x365 availability.
  • CCNA-Video will be extra advantage.
  • Minimum 5-10 Years of Domain Experience.
  • Should have good knowledge of ITIL Processes awareness and adhering    
  • Possess outstanding interpersonal and teamwork skills
  • Should have experience Cisco Expressway C & E, TMS, CMS etc, DX80, IXR5000 
  • Videoconferencing units, Polycom etc.
  • Should have experience on meeting room booking TEEM and EVOKO. 
  • Should be familiar with the add remove TEEM and EVOKO components like EVOKO LISO and TEEM iPad booking and rescheduling the meeting troubleshooting on this hardware.  
  • Should have hands on experience on Cisco and Polycom end points.
  • Should have experience in Multi-geo support Video Conferencing environment.      
  • Monitoring and maintaining SLA requirements     
  • Ensure to maintain SLA for vendor management.
  • Planning Backup/Restoration Strategy for 24x7x365 operation support      
  • Perform H/W & performance testing and maintenance for all Video devices.
  • Experience on Call Routing, Recording, Scripting.
  • Ability to remotely troubleshoot Polycoms VTC units, TEEM and EVOKO LISO devices located at the various sites around the country.
  • Required maintenance of Polycoms VTC units, TEEM and EVOKO LISO equipment including patching, upgrades.
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. 
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared. 
  • Ability to learn new information quickly and the willingness to do so at all times. 

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Remote

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