Platform Operations Owner

Platform Operations Owner

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team. 

Background

  • In the role as Platform Operations Owner (PfOO) you need to understand, not only the support processes and the application we support, but also vendor management, customer management, infrastructure, and budget. This is done in close collaboration with colleagues inside the holding company and our externally sourced application management (AM)-team.
  • Under the leadership of the PfOO, all the aspects of IT service management come together to deliver the daily run of the application to the users in the client’s location.
  • We believe that you have experience from IT service management, incident, and problem handling processes. You are 100% committed to deliver the best possible service to our application users.
  • You can quickly summarize and communicate the status of complex incidents/problems in a stressful situation.
  • You can handle the constant prioritization of tasks with service management and clearly communicate the priority to involved teams and individuals.
  • The PfOO must be able to build strong relationships with different personality types and turn those relationships into tangible results and a world class delivery of the IT service management to the client.

Role Overview

  • Platform Operations Owner for MHS application within Inventory and Logistics Operations Fulfilment Locations.
    Support all aspects of IT service delivery within the MHS application, e.g., operations, IT support, life cycle management and IT service performance in accordance with service level agreements.
  • Accountable for operational supplier management, e.g., responsibility for operational delivery and handling of system failures from AM supplier. The AM team is completely located offshore.
  • Manage platform budget and forecast, follow up cost development and proactively drive improvements in cost efficiency.
  • Maintain an LCM-plan for infrastructure components used by the application.
  • Support the Platform Engineering Manager with input to the platform roadmap to ensure future application availability and performance.
  • Act as stakeholder from support perspective to secure successful releases of changes to the application.
  • Help in applying best practice in service operations, continually driving to improve service and performance.
  • Work across initiatives within the holding company affecting IT service delivery.
  • In this role you will report to the Platform Engineering Manager.

Desired knowledge, experience, competence, skills etc

  • IT service management experience
  • Incident management
  • Problem management
  • Experience from working with sourced application management
  • Agile approach to service management
  • Retail Experience

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Helsingborg

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