Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.
- To create visual maps of selected IT process from word-based SOPs
- To define RACI matrices for the selected processes
- To pre-select tools suitable for process design
- To redefine/optimize processes for DevOps, automation and self-service
- To optimize selected IT process SOPs with respect to cloud
Technical and other knowledge & skills required
- 10+ years of experience in IS operational environment or experience in the services industry, preferably in Service Quality processes and pharmaceutical
- Proficient in visual process design, process development, process modelling tools and techniques (manual or automated)
- Proficient in project management techniques and methods. Able to manage and deliver projects.
- Experienced with SOP simplification and review process
- Advanced knowledge of ITIL processes
- Familiar with ServiceNow environment
- Experienced with RACI definition and development
Technical and other knowledge & skills nice-to-have
- Familiar with process management in Cloud environment
- Understanding GAMP5 standards
- Process Planning, Development, Analysis, Design, Integration, Management, Engineering, Modelling, Control, Audit, Compliance
- Strong understanding of Quality and Compliance
- Familiar with SDLC, DevOps and automation
- Degree level or equivalent professional experience
- ITIL certified
- GAMP5 aware
Behavioral skills required:
- Excellent analytical, problem solving skills and ability to formulate added value statements for senior management
- Excellent communication skills, both in writing and verbally, in one-on-one and group-presentation situations. Ability to interact and communicate with all levels of staff, senior management and external partners
- Personal drive, diplomacy, resilience and goal orientation
- Proven ability to deliver to requirements and meet deadlines
- Performs and manages multiple tasks simultaneously
- Structural thinking, with attention to quality and detail. Must be able to research, analyse and state arguments clearly, gathering methods, tools and techniques from different sources and consolidate them in a solid and structured way.
- Excellent command of English (written and spoken) in an IT & Business environment
- Ability to distil and keep focus on the important – less (process) is more mindset
Contract Lenght: 6 months
Working with Extelligence:
- We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
- We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
- Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
- We also organize events to bring our team together including team building activities and social events.