Service Management IAM/Infra – L2

Service Management IAM/Infra – L2

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.


  • Ensure day to day operations (i.e. performance monitoring, capacity management, event & security monitoring) of IAM infrastructure and that the necessary actions are taken.
  • Identifies and resolves problems that may impact daily operations.
  • Provides support and assistance to customers to identify and resolve technical problems.
  • Escalates issues / problems to other support organizations, as necessary.
  • Understanding of what it takes to enable single sign on in a heterogeneous IT environment.
  • Security architecture and Regular Governance
  • cyber organizations reporting,
  • risk management and general operational/initiatives support
  • Onboarding new people with all process and access needed once they join application teams. 
  • Billing for all the SOW with Attendance
  • Off Boarding of resources
  • Ensure asset management for Onboarding/offboarding resources 
  • Coordination with NVS Onboarding/offboarding teams


  • Candidate should be graduate preferably B. E/ B. Tech/ MCA


  • Candidate should have overall experience of 3+ years on Service Management 

Good to Have: 

  • Certifications like IS0 27001, CEH or CISA
  • Overview of operating systems like Windows, Linux etc.

Soft Skills:

  • Must be from global support background.
  • Strong documentation, presentation, and communication skills

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Prague

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