Site Services Engineer

Site Services Engineer

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team. 

Skillset:

  • Minimum 2-5 years hands on experience as deskside/Onsite support/local IT engineer
  • Experience in providing hands & feet Support for Network and Datacenter Equipment’s/Devices
  • Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
  • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
  • Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
  • Handheld – Blackberry, Android & IOS support knowledge
  • Strong Customer service skills
  • Strong written and verbal communication skills
  • Good Understanding of ITIL processes
  • Hand on Experience on ITSM tools like Service Now
  • A+ Certified or Equivalent Certified preferred

Soft skills:

  • Excellent communication and conversation skills (Verbal and Written) in German and English
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Prague

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