Solution Delivery Expert

Solution Delivery Expert

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Job Purpose:

  • The Solution Delivery Expert role is a pivotal role in the Web Social Mobile Centre of Excellence (WSM CoE)
  • This role will manage: plan / design / build activities of the “Narwhal” Drupal Product – working in the capacity of an IT Product Owner.
  • Drupal is an open source, enterprise level Content Management System (CMS).
  • “Narwhal” is one of several Drupal products developed by the WSM CoE
  • The Solution Delivery Expert will ensure that all product planning and design activities are carried out to meet the global business requirements, while also ensuring adherence to product and platform governance guidelines.
  • Relationships will be built and maintained with peers in WSM CoE and Business teams.
  • Key peer relationships will be with the other IT Product Owners in the WSM CoE and Product Owners on the business side.
  • Come equipped with a strong spirit of innovation & champion reusability always striving for increased productivity.
  • Work with Solution & Technical Design Experts, Vendors, Enterprise Architecture and UX/UI Designers to ensure product catalogue meets customer expectations.
  • Train and support COE members in technology concepts and governance on Drupal platform.

Your Responsibilities:

  • Organize all aspects of product design, development and deployment in the Narwhal space
  • Serve as a Subject Matter Expert and thought leader regarding the technical aspects of web development and products.
  • Drive and lead new vendor selection reviews and evaluations when required.
  • Management of resources (time/budget/people) within defined time parameters
  • In conjunction with other IT Product Owners, recommend and help design business process changes for better product adoption
  • Ensure all product designs are carried out to meet the detailed specifications of Business Product Owners while also adhering to IT roadmaps.
  • Develop a long-term action plans in consultation with the other IT Product Owners and Business Owners
  • Regular and close engagement with all stakeholders on both the IT and Business side
  • Scheduling and planning of all product releases in an agile manner
  • Ensuring that requirements of individual Digital Leads are captured and detailed in global product designs in conjunction with the Business Product Owners
  • Ensuring all product designs are built to the appropriate standards in terms of CX / Usability / Accessibility / Architecture
  • Partake and shape the peer community of Drupal IT Product Owner in the WSM CoE, ensuring that all Drupal products are developed to the same high standards in terms of time, cost and quality constraints
  • Together with the other Drupal It Product Owners in the WSM CoE, establish standardized processes to enable and ensure cost effective and scalable product delivery and product governance
  • Together with the other Drupal It Product Owners in the WSM CoE, establish standardized processes to enable and ensure appropriate site spin up, deployment and handover to Operations
  • Work with vendors and matrix teams to ensure continued product growth in an agile fashion
  • Ensure methodologies are present in the product stream to underpin tracking, installation, testing, verification (and back out if necessary) of all release and deployment packages.
  • Ensure normal services are restored as quickly as possible and adverse impact on operations due to incidents in Drupal products are minimized.
  • Responsible for Product road mapping and lifecycle activities in strong alignment with TAD / Architecture team managing technology relationships various stakeholders across geographies
  • Planning of product upgrades, aligning with other key WSM CoE team in the Assurance and Factory teams
  • Be the public face of the “Narwhal Product” being responsible for the scheduling and planning of all communication to stakeholders via the WSM CoE Communications Review Board (CRB)
  • Foster a community which will grow in a landscape of continuous improvement where topics such as usage, usability and business relevance of solutions are constantly re-assessed.

What you’ll bring to the role:

  • Excellent communication, influencing and stakeholder management skills
  • 8+ years experience working in the digital / web space engaging with senior stakeholders
  • Extensive knowledge and appreciation of Agile ways of working especially in a matrix community
  • Experience working as an Agile PM an advantage
  • In-depth knowledge of the Drupal Platform preferred
  • Strong knowledge of all aspects concerning the management of and digital providers.
  • Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies
  • Ability to operate in matrix organization
  •  Languages: Fluent English written and spoken
  • Delivery management
  • Product management
  • Product owner
  • Web/CMS applications
  • Agile/SAFe
  • UX

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.

Job Type: Contract
Job Location: Dublin

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