Technical Writer

Technical Writer

Extelligence is an intelligent partner that goes the extra mile. We provide customized information management solutions for major industries. Our team in Prague and Bucharest is working with international companies, transforming, and adding value to their business on a daily basis. We are growing quickly, and we are interested to bring more talented individuals into our team.

Role Overview

  • Provide technical writing for the creation and development of documentation in accordance with the client’s standards, processes, and guidelines. The documentation can consist of standard operating procedures, work instructions, training information, test plans, project and/or communications-related documentation, etc.

Responsibilities  

  • Create and develop documentation, typically involving the assimilation of technical materials and components, according to the engagement scope, project, and/or initiative requirements. 
  • Gather all relevant and required information by participating in meetings, conducting interviews, and utilizing document repositories/data sources 
  • Participate in IT, process, and service design meetings with relevant SMEs (Subject Matter Experts). 
  • Assist in planning a of technical documentation, within agreed parameters of cost, timescales, and quality based on compliance to the ITIL standard. 
  • Gather relevant IT, process, service, and support information from SMEs. 
  • Provide guidance and suggestions to SMEs on document improvement. 
  • Review all related information and incorporate into agreed document format. 
  • Deliver quality documentation, which is easily understood, concise, comprehensive, accurate, and delivered in a timely manner and correct systems. 
  • Adhere to all client document lifecycle management and compliance standards. 
  • Provide communications, status updates, and reports as they relate to service activities. 
  • Assist in identification of discrepancies, gaps in current IT, processes, services, and deliverables. 
  • Review and edit technical writing by other team members to maintain clarity, consistency, and quality. 
  • Incorporate all information into required IT, process, and service definition documents, support policies, work instructions, user documents, training guides, and other relevant documents. 
  • Communicate and escalate risks to the appropriate stakeholders in a timely and effective manner.

Working with Extelligence:

  • We take care of the important things that matter to contractors, for example, we guarantee on-time payment for your work. You will never have to chase us for payment.
  • We always seek to have long term relationships with our team and we always seek to offer opportunities to extend cooperation beyond the first contract or project.
  • Extelligence is a multicultural team, we have more than 10 different nationalities working with us.
  • We also organize events to bring our team together including team building activities and social events.
Job Type: Contract
Job Location: Prague

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